Terms of service

Terms of Service

Effective Date: September 4, 2026

Welcome to RASFAM. By accessing or using our website, www.rasfam.store, and purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. General Terms

RASFAM operates an online store offering electronic accessories and related products.

By using our website, you confirm that you are legally capable of entering into a purchase agreement and that the information you provide to us is accurate and complete.

RASFAM reserves the right to update, modify, or replace these Terms of Service at any time without prior notice. The latest version will always be available on our website.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

Product colors may appear slightly different depending on your device or screen.
Product specifications may vary slightly from the images shown.
Product availability may change without prior notice.
We reserve the right to correct errors or inaccuracies in product information.

3. Prices

All product prices displayed on our website are subject to change without prior notice.

RASFAM reserves the right to change product prices, discounts, promotions, and offers at any time.

The price applicable to your order will be the price displayed at the time your order is placed.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

RASFAM reserves the right to accept, cancel, or refuse an order for reasons including, but not limited to:

Product availability
Incorrect product or pricing information
Incorrect customer information
Suspected fraudulent activity
Technical or system errors

If we cancel an order after payment has been received, the applicable amount will be refunded to the customer.

5. Customer Information

You agree to provide accurate and complete information when placing an order, including your name, phone number, email address, and delivery address.

RASFAM is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing and delivery time shown on our website.

Delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

RASFAM is not responsible for delays caused by courier companies or circumstances outside our reasonable control.

7. Returns and Refunds

RASFAM offers a 7-day return policy, subject to the conditions stated in our Return & Refund Policy.

Products must generally be returned unused, undamaged, and with their original packaging and accessories.

For complete information, please review our Return & Refund Policy on our website.

8. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.

You may be required to provide your order number and photos or videos of the product so that we can investigate the issue.

Depending on the circumstances, RASFAM may provide a replacement, exchange, or refund.

9. Prohibited Use

You agree not to use our website or its content for any unlawful or unauthorized purpose.

You must not:

Attempt to gain unauthorized access to our website or systems.
Use the website for fraudulent activities.
Copy, reproduce, or misuse our website content without permission.
Interfere with the security or operation of our website.
Use automated systems to collect or scrape website content without authorization.

10. Intellectual Property

All content on the RASFAM website, including but not limited to logos, brand names, images, graphics, product descriptions, text, designs, and other materials, is owned by or licensed to RASFAM unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, hosting services, analytics tools, or other service providers.

Your use of third-party services may be subject to their own terms and policies. RASFAM is not responsible for the policies, availability, or actions of third-party services.

12. Limitation of Liability

RASFAM will make reasonable efforts to provide accurate information and reliable services. However, we do not guarantee that our website will always be available, uninterrupted, error-free, or completely secure.

To the maximum extent permitted by applicable law, RASFAM will not be responsible for losses or damages resulting from circumstances beyond our reasonable control.

13. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and use customer information as necessary to process orders, provide customer support, arrange deliveries, and operate our website.

14. Changes to These Terms

RASFAM reserves the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted means that you accept the updated Terms of Service.