Shipping policy

Shipping Policy

Effective Date: September 4, 2026

Thank you for shopping with RASFAM. We are committed to delivering your electronic accessories safely and conveniently.

1. Order Processing

Orders are normally processed and prepared for shipment after the order has been successfully placed.

Orders may take approximately 1–2 business days to process before being handed over to the courier.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

After your order has been dispatched, delivery times may vary depending on your location and the courier service.

Estimated delivery time:

Major Cities: 2–5 business days
Other Areas: 3–7 business days
Remote Areas: Delivery may take additional time

These are estimated delivery times and are not guaranteed. Delays may occur due to weather conditions, public holidays, courier issues, incorrect addresses, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Any free-shipping offers will be subject to the terms and conditions mentioned in the relevant promotion.

4. Cash on Delivery

RASFAM may offer Cash on Delivery (COD) for eligible orders and locations.

For COD orders, payment is made to the courier at the time of delivery.

COD availability may depend on the customer's location, order value, courier service, and other applicable conditions.

5. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

Please make sure your name, phone number, and complete delivery address are correct before submitting your order.

RASFAM may contact you to confirm your order before dispatch.

6. Tracking Your Order

When tracking information is available, RASFAM may provide the shipment or tracking details to the customer.

You can use the provided tracking information to check the status of your shipment through the relevant courier service.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

RASFAM is not responsible for delivery failures or additional charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

8. Failed Delivery

If the courier is unable to deliver an order because the customer is unavailable, the phone number is unreachable, or the address is incorrect or incomplete, the courier may attempt delivery again or return the package to RASFAM.

Additional shipping charges may apply if the order needs to be shipped again.

9. Damaged Package

If your package appears to be seriously damaged or opened when delivered, please contact RASFAM as soon as possible.

We may request photographs or videos of the package and product to investigate the issue.

For damaged or defective products, please also refer to our Return & Refund Policy.

10. Delays

Although we work with courier services to deliver orders as quickly as possible, RASFAM cannot guarantee delivery on a specific date or time.

Delivery may be delayed because of:

Weather conditions
Public holidays
Courier service delays
Road closures or transportation issues
Incorrect customer information
Remote delivery locations
Unforeseen circumstances

We appreciate your patience in such situations.

11. International Shipping

Currently, shipping availability may be limited to selected locations. If international shipping becomes available, the applicable shipping charges, delivery times, duties, taxes, and other conditions will be communicated or displayed during checkout.